Privacy Policy

Introduction

Pulsegen Technologies Pvt Ltd ("We", "Us", the "Company", or "Pulse") is committed to protecting and respecting your privacy. This Privacy Policy informs you ("you", "your", or "end-user") of how we collect, use, and protect your personal information or data ("Personal Data") and your rights regarding your Personal Data.

This Privacy Policy is intended to comply with applicable data protection laws, including the EU General Data Protection Regulation ("GDPR"), the UK GDPR, India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), the California Consumer Privacy Act as amended by the CPRA ("CCPA/CPRA"), and other similar laws depending on your location.

Where Pulse processes Personal Data on behalf of enterprise customers, such processing is governed by our Data Processing Addendum available at: https://www.pulsegen.io/dpa

This Privacy Policy (the "Policy") covers the information we collect about you when you use our products or services, including all of our SaaS and cloud software products (collectively, the "Products") and the public websites ("Website") provided and/or maintained by Pulse, or when you otherwise interact with us (such as by contacting support). We refer to all of these together as the "Services."

"You" means the end-user of our products, the legal entity that licenses our products, or visitors to our public websites.

This Policy outlines how we may use, process, and store your Personal Data. We may obtain this information from you, our partners, through contractual relationships, or from third parties where you have provided consent.

By using, downloading, or visiting any of Pulse's Services, you accept the practices described in this Policy. If you do not agree, please do not access or use our Services.

Who is Pulse?

Pulsegen Technologies Pvt Ltd

• 3rd Floor, 3-11-116/10, Sai Gardens Colony
• Hyderabad, Amberpet, Telangana, India – 500013
• Website: www.pulsegen.io
• Email: contact@pulsegen.io

Notice to End Users

Our Services are intended for use by organisations. Where Services are made available through an organisation (such as your employer), that organisation is responsible for managing access and acts as the "Controller" of Personal Data. In most cases, Pulse acts as a "Processor."

Administrators may:

• restrict access to the Services;
• view, modify, or delete user data;
• suspend or terminate accounts.

If you register using a company email address, the domain owner may later assert administrative control. Please contact your organisation for further information.

Information We May Collect

Customer Content & Usage Data

Enterprise customers upload and control data submitted into the Services ("Customer Content"). Pulse processes such data solely to provide and secure the Services in accordance with customer contracts.

We may also collect telemetry, logs, system metadata, and usage analytics to operate and protect the platform.

Information You Provide

You may provide information when you:

• complete forms or contact us;
• request support;
• apply for employment;
• install or use our Products.

This may include your name, business contact details, communications, employment-related information, and feedback.

Information Collected Automatically

When you use the Website or Services, we may collect:

• technical information;
• IP addresses;
• device identifiers;
• interaction patterns;
• log files.

Personally Identifiable Information (PII)

Pulse stores Personal Data only for as long as necessary to provide the Services, comply with legal obligations, and meet contractual requirements. Certain Personal Data may persist in encrypted backups or logs for limited periods in accordance with retention schedules.

Why Does Pulse Collect Your Data?

Pulse may collect data to:

• operate and improve the Services;
• provide support;
• communicate with customers;
• send marketing communications where permitted;
• recruit employees;
• perform contractual obligations;
• detect and prevent fraud or abuse;
• operate AI-driven features;
• comply with regulatory and audit requirements.

Legal Bases for Processing

Pulse processes Personal Data based on:

• contractual necessity;
• legal obligations;
• legitimate business interests;
• consent, where required.

Sharing of Personal Data

Pulse may share Personal Data with:

• cloud providers and subprocessors;
• professional advisors;
• regulators or law-enforcement where required;
• acquirers in corporate transactions;
• service providers supporting analytics, hosting, or communications.

Pulse does not sell Personal Data.

Data Storage & Retention

Personal Data is retained for varying periods depending on the purpose:

• operational data for active accounts;
• post-termination retention (typically up to 180 days);
• longer retention where required by law.

Certain data may remain in encrypted backups, archives, or logs for disaster recovery or compliance purposes.

International Transfers

Personal Data is primarily processed in India. Where transferred internationally, Pulse relies on lawful transfer mechanisms such as Standard Contractual Clauses, UK transfer addenda, or adequacy decisions.

If You Do Not Provide Personal Data

Where Personal Data is required to provide Services, Pulse may be unable to enter into a contract or deliver Services without it.

Children's Privacy

Pulse does not knowingly collect Personal Data from children under 16. The Services are intended for business use.

Your Rights

Subject to applicable law, you may have the right to:

• be informed;
• access your data;
• request correction;
• request deletion;
• restrict processing;
• object to processing;
• withdraw consent;
• data portability;
• lodge complaints with regulators.

Requests may be submitted to contact@pulsegen.io.

Pulse may verify your identity before responding.

Data Security

Pulse implements administrative, technical, and organisational safeguards including encryption, access controls, logging, vulnerability management, vendor risk reviews, and incident-response procedures.

No system is completely secure. You are responsible for keeping your passwords confidential.

Cookies

Pulse uses cookies for authentication, security, analytics, and performance.

Users may control cookies via browser settings or consent tools provided where required by law.

Third-Party Websites

Pulse is not responsible for the privacy practices of third-party sites.

Jurisdiction

This Policy is governed by Indian law. Courts in Hyderabad, India shall have exclusive jurisdiction unless otherwise required by applicable law.

Data Protection Officer

• Name: Vatsal Singhal
• Company: Pulsegen Technologies Pvt Ltd
• Address: 3rd Floor, 3-11-116/10, Sai Gardens Colony, Hyderabad, Telangana, India – 500013
• Email: vatsal@pulsegen.io