Bridging the Gap Between Feedback & Actions
Pulse was born out of the unique perspectives of its three founders, each encountering the same challenge from different vantage points. Haren, deeply entrenched in customer engagement, identified how customer insights often failed to translate into actionable decisions. Meanwhile, Alok and Vatsal, operating in product management and development, grappled with the inefficiencies of manually bridging customer feedback with innovation.
Despite coming from diverse SaaS and technology backgrounds, all three founders observed a critical gap: the disconnect between the "voice of the customer" and the actionable process. This gap negatively impacted key business metrics like churn and NPS. Additionally, they recognised that the current process relied heavily on intuition due to fragmented and siloed data, making it far from data-driven.
Haren and Alok, schoolmates, and Vatsal, a college peer of Haren, reconnected over their shared frustrations with this inefficiency. Their combined experiences and complementary perspectives laid the foundation for Pulse, driven by a mission to unify customer data and empower teams to make informed, impactful decisions.
Our core principles Our core principles
We build Pulse with a simple belief: customer feedback should drive action, not chaos. These principles guide how we design, ship, and partner with teams.Guiding Every Decision with Integrity, Respect, and Customer Focus
Humble
We don't assume we know everything. We listen, learn, and evolve
Polite
Respect is at the heart of everything we do, whether it's how we communicate or how we build for our users
Heard
Every voice matters. We make sure customers, teams, and insights never go unnoticed
Meet the team behind Pulse
-focused on outcomes,
not noiseMeet the team behind Pulse –
focused on outcomes, not noise
A team that is obsessed with clarity, speed, and real business impact.
Careers at Pulse
We're building the AI-native Feedback Intelligence OS for Enterprises.
If you love solving real problems with thoughtful design and sharp execution, we'd love to meet you.
Head / VP of Platform Engineering
Frontend Focused. Deep experience building production-grade frontend platforms
Senior AI Engineer
Hands-on with LLM, tool calling, and orchestration frameworks. Experience in embeddings, context layers, and vector DBs for RAG pipelines
Product Designer
Shape the Pulse product experience—turning feedback signals into simple, actionable workflows that feel fast, clear, and enterprise-grade
Senior Full-Stack Engineer
MERN stack with TypeScript. Experience in designing APIs and frontend systems
Full Stack Marketer
End-to-end marketing ownership across content, SEO, paid campaigns, and analytics. Experience in B2B SaaS marketing is a plus
Product Manager
Own the product roadmap and work closely with engineering, design, and customers to deliver high-impact features
Business Development Representative
Drive growth by identifying and nurturing new business opportunities
Account Executive (AE)
Preferably with knowledge on B2B lead generation and data mining. Prior work experience in SaaS is a plus
Say hello đź‘‹
We're building Pulse for teams that move fast and care about impact. If that sounds like you, we'd love to connect. We may not have your role listed today, but we're growing. Share your portfolio and a short note—we'll take it from there.
Email UsLearn how leading teams turn feedback into actionLearn How Leading Teams Turn Feedback Into Action
The Product Manager Role Is Quietly ChangingThe Product Manager Role Is Quietly Changing
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The Shift From Feedback Systems to Operational SystemsThe Shift From Feedback Systems to Operational Systems
Most enterprise feedback systems today still operate like reporting layers, collecting tickets, surveys, and complaints for later review. But modern business moves too fast for static dashboards. Discover why the enterprise stack is shifting from systems of record to systems of execution, converting customer feedback into live operational signals that power real-time coordination.Most enterprise feedback systems today still operate like reporting layers, collecting tickets, surveys, and complaints for later review. But modern business moves too fast for static dashboards. Discover why the enterprise stack is shifting from systems of record to systems of execution, converting customer feedback into live operational signals that power real-time coordination.
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Security & Compliance You Can Trust
Security & Compliance You Can Trust
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