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Connecting businesses to their customers
Pulse is an AI-native Feedback Intelligence OS that unifies customer feedback across tickets, calls, CRM, app reviews, and social channels — and turns it into prioritised actions for Product, CX, and Business teams.
Unlike dashboards or analytics tools, Pulse closes the loop from raw feedback → insights → decisions → roadmaps or operational fixes.
Most tools focus on analysis or planning. Pulse does both — and connects them. Pulse combines multi-agent AI for feedback analysis with built-in prioritisation, roadmap management, customer validation, and downstream execution.
It's not just "what customers are saying." It's what to fix next, why it matters financially, and how to act on it.
Pulse connects to all major feedback systems, including all the notable Support desks (Zendesk, Freshdesk), CRMs (Salesforce, HubSpot), Call transcripts & meeting tools, ITSM tools (Jira, Linear), App stores & social channels, Surveys, emails, and Slack.
New sources can be added quickly through APIs and integrations.
Most customers see meaningful insights within days. Within weeks, teams typically move from manual analysis to automated prioritisation, roadmap alignment, churn-risk detection, and CX action workflows — driving faster decisions and measurable ROI in under six months.
Yes. Pulse is designed for enterprise environments with: Secure data ingestion and isolation, Role-based access controls, Audit trails and explainable AI decisions, Compliance-ready architectures, and SOC-aligned security practices.
We work closely with security teams during onboarding to meet regulatory and procurement requirements.
Proven Outcomes Teams Can Trust
Teams on Pulse move faster, stay aligned, and make confident decisions backed by real customer insights, not opinions
Chaithanya Yambari
CPTO, Zluri
“We moved from drowning in scattered feedback to making confident, shared decisions. Pulse gave our PMs and CS leaders one truth to act on—fewer debates, faster fixes, and a roadmap that truly reflects customer signal.”
Pavan Tadikonda
Head of Product, Track3D
“Pulse has become the backbone of our product workflow. From raw feedback to published roadmaps, everything flows seamlessly. What once took weeks and endless spreadsheets now takes days, with data-backed confidence.”
Harsh Chauhan
Product Manager, Scrut Automation
“Pulse saves us hours every week by pulling tickets, calls and other feedback into one place and surfacing patterns we would've missed. The AI Copilot gives clear, data-backed answers in seconds — helping our product team move from gut calls to confident, signal-driven roadmaps.”
Akshay Bhat
Product Manager, Yellow.ai
“Pulse makes it effortless to group and summarise customer requests. Uploading raw feedback data and instantly getting insights gives us a true cross-channel view — something that used to take days of manual work.”
Learn how leading teams turn feedback into actionLearn How Leading Teams Turn Feedback Into Action
Agentic Feedback Loops: The Hidden Foundation of Autonomous AIAgentic Feedback Loops: The Hidden Foundation of Autonomous AI
Autonomy introduced prematurely becomes the fastest route to eroded trust. Learn why feedback loops must be sharper than your models, and how to build them before activating autonomy.Autonomy introduced prematurely becomes the fastest route to eroded trust. Learn why feedback loops must be sharper than your models, and how to build them before activating autonomy.
19 Mar 202619 Mar 2026
Ingest: How Modern Product Teams Turn Customer Chaos into Structured IntelligenceIngest: How Modern Product Teams Turn Customer Chaos into Structured Intelligence
After every release, teams scramble to answer what customers actually experienced. But the first problem isn't analysis — it's ingestion. Feedback doesn't arrive cleanly. It arrives in fragments across support systems, CRM, call recordings, chat logs, community forums, feature requests, surveys, and internal Slack threads.After every release, teams scramble to answer what customers actually experienced. But the first problem isn't analysis — it's ingestion. Feedback doesn't arrive cleanly. It arrives in fragments across support systems, CRM, call recordings, chat logs, community forums, feature requests, surveys, and internal Slack threads.
8 Mar 20268 Mar 2026
Security & Compliance You Can Trust
Security & Compliance You Can Trust
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