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Connecting businesses to their customers
Pulse is an AI-native Feedback Intelligence OS that unifies customer feedback across tickets, calls, CRM, app reviews, and social channels — and turns it into prioritised actions for Product, CX, and Business teams.
Unlike dashboards or analytics tools, Pulse closes the loop from raw feedback → insights → decisions → roadmaps or operational fixes.
Most tools focus on analysis or planning. Pulse does both — and connects them. Pulse combines multi-agent AI for feedback analysis with built-in prioritisation, roadmap management, customer validation, and downstream execution.
It's not just "what customers are saying." It's what to fix next, why it matters financially, and how to act on it.
Pulse connects to all major feedback systems, including all the notable Support desks (Zendesk, Freshdesk), CRMs (Salesforce, HubSpot), Call transcripts & meeting tools, ITSM tools (Jira, Linear), App stores & social channels, Surveys, emails, and Slack.
New sources can be added quickly through APIs and integrations.
Most customers see meaningful insights within days. Within weeks, teams typically move from manual analysis to automated prioritisation, roadmap alignment, churn-risk detection, and CX action workflows — driving faster decisions and measurable ROI in under six months.
Yes. Pulse is designed for enterprise environments with: Secure data ingestion and isolation, Role-based access controls, Audit trails and explainable AI decisions, Compliance-ready architectures, and SOC-aligned security practices.
We work closely with security teams during onboarding to meet regulatory and procurement requirements.
Proven Outcomes Teams Can Trust
Teams on Pulse move faster, stay aligned, and make confident decisions backed by real customer insights, not opinions
Keegan D'souza
Senior Product Manager, BrowserStack
“Pulse consolidates data from multiple sources into one place, making analysis significantly faster. What used to take hours of manually pulling and formatting data across tools is now seamless. Its Copilot helps us quickly identify trends and problem areas without relying on separate tools like LLMs or spreadsheets.”
Chaithanya Yambari
CPTO, Zluri
“We moved from drowning in scattered feedback to making confident, shared decisions. Pulse gave our PMs and CS leaders one truth to act on—fewer debates, faster fixes, and a roadmap that truly reflects customer signal.”
Bharath Kethineedi
CS Operations Lead, Track3D
“Pulse is the foundation for how we build our customer experience programs. It serves as a single source of truth, bringing all feedback, insights, and interactions into one place and giving our teams a complete view of the customer.”
Pushpak Teja
Senior Product Manager, MoEngage
“Pulse accurately classifies feedback from across channels—support tickets, sales calls, chats, and direct inputs—into structured insights for product review. It helps us group similar signals, merge feature requests, and quickly surface patterns. The Copilot is especially useful when exploring ideas, and the integrations with tools like Salesforce, Zendesk, Avoma, and Slack make it seamless to use within our workflow.”
Akshay Bhat
Product Manager, Yellow.ai
“Pulse makes it effortless to group and summarise customer requests. Uploading raw feedback data and instantly getting insights gives us a true cross-channel view — something that used to take days of manual work.”
Harsh Chauhan
Product Manager, Scrut Automation
“Pulse saves us hours every week by pulling tickets, calls and other feedback into one place and surfacing patterns we would've missed. The AI Copilot gives clear, data-backed answers in seconds — helping our product team move from gut calls to confident, signal-driven roadmaps.”
Learn how leading teams turn feedback into actionLearn How Leading Teams Turn Feedback Into Action
AI Turns Customer Research From an Event Into a SystemAI Turns Customer Research From an Event Into a System
Customer research used to be something a team scheduled — a round of interviews, a quarterly survey, a sprint before a launch. Structurally, that was always a snapshot. AI changes the cadence, not just the speed: research becomes a standing picture rather than a periodic report. But a continuously updated picture can look comprehensive without being representative.Customer research used to be something a team scheduled — a round of interviews, a quarterly survey, a sprint before a launch. Structurally, that was always a snapshot. AI changes the cadence, not just the speed: research becomes a standing picture rather than a periodic report. But a continuously updated picture can look comprehensive without being representative.
16 Sep 202616 Sep 2026
AI Isn’t Replacing Product Managers. It’s Repricing Their Time.AI Isn’t Replacing Product Managers. It’s Repricing Their Time.
A lot of a PM’s week was never spent deciding anything — it was spent preparing to decide. AI collapses that preparation time, but the bottleneck didn’t disappear; it relocated. Producing product work is getting cheap faster than making a good product decision is, and judgement is becoming the entire differentiator.A lot of a PM’s week was never spent deciding anything — it was spent preparing to decide. AI collapses that preparation time, but the bottleneck didn’t disappear; it relocated. Producing product work is getting cheap faster than making a good product decision is, and judgement is becoming the entire differentiator.
1 Sep 20261 Sep 2026
Security & Compliance You Can Trust
Security & Compliance You Can Trust
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