Customer Intelligence for Digital-First Consumer Brands
Pulse unifies high-volume signals, multi-channel customer expectations, order and delivery data, helping CX and Business teams cut through noise, prioritise what matters, and close the loop with precision
Integration connection with Egnyte hangs during the connection process
GitHub integration showing only 1 out of 7 scopes connected with no user data
User interface fails to load after recent update
API response times exceed acceptable limits
Data sync errors occur when importing files
Mobile app crashes on startup after login
Integration connection with Egnyte hangs during the connection process
GitHub integration showing only 1 out of 7 scopes connected with no user data
User interface fails to load after recent update
API response times exceed acceptable limits
Data sync errors occur when importing files
Mobile app crashes on startup after login
CX, Operations, Growth, and Central Experience Teams across Commerce, BFSI, Travel, Mobility, Food, and Digital-Native Enterprises
What Pulse Enables
Pulse helps CX and Business teams act on high-volume feedback at scale.
Listen Across the Entire Journey
Capture what customers say — and what systems record — across app stores, social, chats, calls, payments, delivery, onboarding, and ops systems in one unified intelligence layer
Listen Across the Entire Journey
Capture what customers say — and what systems record — across app stores, social, chats, calls, payments, delivery, onboarding, and ops systems in one unified intelligence layer
Listen Across the Entire Journey
Capture what customers say — and what systems record — across app stores, social, chats, calls, payments, delivery, onboarding, and ops systems in one unified intelligence layer
Listen Across the Entire Journey
Capture what customers say — and what systems record — across app stores, social, chats, calls, payments, delivery, onboarding, and ops systems in one unified intelligence layer
Pinpoint the Real Root Causes
Pulse connects feedback patterns back to operational data, revealing why issues recur — not just where complaints appear
Pinpoint the Real Root Causes
Pulse connects feedback patterns back to operational data, revealing why issues recur — not just where complaints appear
Act on What Moves the Business
AI prioritisation surfaces fixes and improvements based on LTV, repeat orders, cancellations, SLA breaches, and revenue impact
Dashboard customization feature request
Enhancement request for direct view of licensed users
Bug report on user authentication issues
Feature update for mobile app compa...
Act on What Moves the Business
AI prioritisation surfaces fixes and improvements based on LTV, repeat orders, cancellations, SLA breaches, and revenue impact
Dashboard customization feature request
Enhancement request for direct view of licensed users
Bug report on user authentication issues
Feature update for mobile app compa...
Close the Loop Across Teams
Automatically route issues to the right owners, track resolution impact, and measure improvements in CX and efficiency
Close the Loop Across Teams
Automatically route issues to the right owners, track resolution impact, and measure improvements in CX and efficiency
How Pulse's CX & Business Intelligence Engine Works
Built for scale, speed, and cross-functional execution
Core Capabilities
Pulse brings structure, intelligence, and business context to every step of the product decision lifecycle.
Multi-channel feedback consolidation (App Store, Play Store, social, email, chat, support, ops logs)AI-powered deduplication and root-cause intelligencePrioritisation tied to LTV, retention, repeat orders, refunds, and SLAsIssue-category intelligence (payments, delivery, onboarding, UX friction, failures)Automated workflows for routing and escalationOutcome tracking and loop closure
AI in Action
Real-time visibility into what matters — across customer sentiment, competitor signals, issue trends, and business outcomes
Voice of Customer Intelligence
Real-time visibility into what customers talk about most — sentiment trends, competitor mentions, and early churn signals across
Trends & Surge Detection
Spot which issues or journeys are spiking over time. Click into any trend to see the real customer feedback behind the curve — not just aggregates
Role-Aware Dashboards
CX leaders, Ops managers, and regional teams see insights relevant to their scope — accounts, cities, cohorts, or journeys
Voice of Customer Intelligence
Real-time visibility into what customers talk about most — sentiment trends, competitor mentions, and early churn signals across
Trends & Surge Detection
Spot which issues or journeys are spiking over time. Click into any trend to see the real customer feedback behind the curve — not just aggregates
Role-Aware Dashboards
CX leaders, Ops managers, and regional teams see insights relevant to their scope — accounts, cities, cohorts, or journeys
Business Outcomes
Learn how leading teams turn feedback into actionLearn How Leading Teams Turn Feedback Into Action
How Data Duplication Undermines Product Teams - And How Pulse Makes Feedback Effortlessly CleanHow Data Duplication Undermines Product Teams - And How Pulse Makes Feedback Effortlessly Clean
When identical requests appear in Zendesk, Slack, Salesforce, and other tools simultaneously, teams face distorted demand signals and wasted resources. A feature request appearing four times across different channels might represent just one unique customer need, yet be treated as four separate requests.When identical requests appear in Zendesk, Slack, Salesforce, and other tools simultaneously, teams face distorted demand signals and wasted resources. A feature request appearing four times across different channels might represent just one unique customer need, yet be treated as four separate requests.
20 Nov 202520 Nov 2025
The Power of Unified Customer Feedback: Turn Signals Into Strategic ActionThe Power of Unified Customer Feedback: Turn Signals Into Strategic Action
Customer feedback scattered across multiple platforms—Zendesk, Salesforce, call recordings, app stores, forums, and spreadsheets—becomes noise rather than insight. This fragmentation leads to missed opportunities and slower customer experience improvements. Learn how unified feedback enables organizations to move from reactive analysis to strategic action.Customer feedback scattered across multiple platforms—Zendesk, Salesforce, call recordings, app stores, forums, and spreadsheets—becomes noise rather than insight. This fragmentation leads to missed opportunities and slower customer experience improvements. Learn how unified feedback enables organizations to move from reactive analysis to strategic action.
13 Oct 202513 Oct 2025
Security & Compliance You Can Trust
Security & Compliance You Can Trust
See how Pulse works with your data
Book a Demo