Legal & Compliance Information
Last Updated: January 2026
Table of contents
Introduction and Our Privacy Commitment
Our Privacy Commitment: Our commitment to transparent data practices reflects our values of integrity, responsibility, and respect for individual rights. We believe that effective data protection is not merely a compliance requirement but a fundamental aspect of ethical business practice.
This document outlines how we collect, process, store, and protect your data when you use our AI-powered ERP platform. We are committed to maintaining transparency in our data practices while delivering innovative solutions.
Data Controller and Contact Information
Bluconnect AI India Pvt Ltd acts as the data controller for all personal data processed through our platform. Our dedicated data protection team ensures compliance with applicable laws and regulations.
- Company: Bluconnect AI India Pvt Ltd
- Address: [Company Address]
- Email: legal@pulse.com
- Data Protection Officer: dpo@pulse.com
Legal Basis for Processing
We process your data under the following legal bases as defined under applicable data protection laws:
- For Business Operations: GDPR Article 6(1)(b) - Processing necessary for contract performance
- For Service Improvement: GDPR Article 6(1)(f) - Legitimate interests in improving our services
- For Legal Compliance: GDPR Article 6(1)(c) - Processing necessary for legal obligations
- For Marketing: GDPR Article 6(1)(a) - Your explicit consent
For Residents of Data Subjects
Depending on your jurisdiction, you may have specific rights regarding your personal data:
- EU/EEA Residents: Rights under GDPR including access, rectification, erasure, and portability
- California Residents: Rights under CCPA including right to know, delete, and opt-out
- UK Residents: Rights under UK GDPR and Data Protection Act 2018
Information We Collect
Business Information
Company name, business address, tax identification numbers, and other business registration details necessary for providing our services.
User Account Information
Names, email addresses, job titles, department information, and authentication credentials for platform access.
ERP System Data
Business process data, transaction records, inventory information, financial data, and operational metrics entered into our platform.
AI Agent Processing Data
Data processed by our AI agents including queries, responses, automation workflows, and machine learning model inputs/outputs.
Technical and Usage Data
IP addresses, browser information, device identifiers, session data, and platform usage patterns for security and optimization purposes.
Communication Data
Support tickets, feedback submissions, and other communications with our team.
Third-party Usage Data
Information received from integrated third-party services and applications connected to your account.
How We Use Your Information
Business Operations
To provide, maintain, and improve our ERP platform and AI agent services, process transactions, and fulfill contractual obligations.
AI and Machine Learning
To train and improve our AI models, develop new features, and enhance automation capabilities while maintaining strict data anonymization protocols.
Service Enhancements
To analyze usage patterns, identify areas for improvement, and develop new features that benefit our users.
Legal and Compliance
To comply with applicable laws, respond to legal requests, and protect our rights and the rights of our users.
Data Sharing and Transfers
No Sale of Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Data Sharing
We may share data with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements and data processing terms.
International Data Transfers
When transferring data internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) and ensure compliance with applicable data transfer regulations.
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